Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive salary / pay and bonus plan
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• JCI Employee discount programs (The Loop by Perk Spot)
• Check us Out: A Day in the Life of the Building of the futurehttps://youtu.be/pdZMNrDJviY

What you will do

In this customer experience role, you will be responsible for projects that standardize the Global Customer Journey and ensure that best practice processes are supported by the IT Customer Monitoring Platform (MAS). The goal is to provide our customers the same excellent experience regardless of the product/service or region. This requires oversight of the process while leveraging experiential data to optimize functionalities for all JCI stakeholders (customer, employees etc.).

You will partner with IT to drive and manage the program portfolio which include upgrades/updates, migrations, integrations, and transformation initiatives. You will also establish and run governance for the platform.

How you will do it

Partner with Senior Leadership to understand the vision and develop the strategy around how Customer Care and the Customer Monitoring Platform (MAS) enables: Standardization, Centralization, Optimization, Automation, and Globalization.

Collaborate with IT on Program Roadmap and project specific optimization. Work to establish global schedule and quantify benefits and risks. Drive schedule adherence.

Leverage in Country resources to determine requirements and own implementation. Utilize these resources as SME's and to plug into SOP's.

Engage Change Management to align competing priorities, backgrounds, and business processes for successful adoption.

Team up with Data Governance to establish and rollout standard KPI Dashboards.

Manage Global Portfolio with timelines and key milestones for implementations

Establish and Maintain Governance Process through scheduled meetings and appropriate approval processes. Launch in each new market submission, evaluation, and approval decision governance.

What you will need
Required

• Bachelor's Degree in Business, Project Management, or related field
• Project Management Professional Certification (PMP) or Six Sigma Certification preferred
• Familiarity with a wide range of JCI standardized IT platforms with experience in MAStermind Monitoring , Business, and MMEX
• Five years of business experience with three years managing a team, programs, or projects
• Fluency in Microsoft Office products (i.e., Project, Excel, Word, Visio, PowerPoint)
• Excellent written and verbal communication skills coupled with demonstrated judgment skills
• Successful track record of organizing and prioritizing work and resources for effective implementations
• Self-motivated and organized
• Experience functioning as an effective team leader and team member
• Ability to engage globally, understand and work effectively in a culturally diverse organization
• Travel may be required in support of program(s)

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.