Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Knowledge/Skills/Ability

• Validate order paperwork is accurate and complete. Identify any data/informational gaps and proactively reach out to appropriate parties to resolve them.

• Coordinate "kickoff" meeting with merchants to confirm implementation project work and seek alignment of expectations from all parties.

• Answer questions regarding the onboarding process including, but not limited to, team member assignment, next steps, and what to expect.

• Initiate work projects for the Implementation production teams.

• Work closely with the Implementation team to monitor status of all projects, identify "stuck" projects, communicate accordingly and provide reporting as needed.

• Experience with Salesforce, Trello, and/or Basecamp software is a plus.

Qualifications:

• High level of proficiency in Microsoft Office and G Suite Applications

• Self-starting personality; ability to accurately prioritize and manage responsibilities for multiple groups and hierarchy levels simultaneously

• Ability to identify problems and process gaps, solve for same, and present facts and recommended solutions; constantly seeks process improvement

• Excellent verbal and written communication skills, with the ability to quickly gauge the most appropriate way to relay information at all levels (including external to the group/company)

• Write precise, detailed, clear emails with good grammar

• Be very client-focused, delivering amazing experiences to our clients and teams

• Meticulous and detail-oriented and consistently accurate

• Extremely thorough research skills; ability to confidently, professionally, and assertively relay facts and positions on various issues to customers

Level: Works effectively with limited supervision; standard instructions and procedures are defined; work is varied and requires analysis and decision making to determine process flow; refers to manager or supervisor for guidance and support when needed; encounters unique issues that are varied.

We are an EOE F/M/D/V.

Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Disclaimer:The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.