**Please submit your resume to  dmartinez@cdlatm.com to set up an interview**

• Answers calls and emails made to CSC.
• Opens Support Tickets for calls and emails.
• Tracks all calls received and communicates problem solutions and resolution to affected parties as appropriate.
• Follows-up with affected parties if applicable.
• Escalates and notifies management of business impacting problems.
• Performs 1st level problem resolution.
• Handles all customer dispute calls and directs them accordingly.
• Demonstrates sensitivity to the customer perspective.
• Performs task oriented duties as assigned.
• Develop an awareness and understanding of and adopt professional practices that incorporate the Mission, Vision and Diversity goals into day-to-day attitudes, practices, processes and activities.
• Identify and report processes, policies and internal/external service providers that are not meeting customer needs, expectations or quality standards.
• Identify and report to management singularly urgent or developing situations that may need department or corporate attention.
• Participate in the quality initiatives of the CSC.
• Able to analyze situations with careful attention to detail as it fits into the larger picture
• Strong problem-solving skills
• Able to effectively handle and manage tasks within specific time frames.
• Able to easily and positively adjust to changing priorities and department processes.
• Ability to effectively work with customers in a sensitive, flexible and yet professionally assertive (non-aggressive), proactive manner.
• Understands departmental and company policies and procedures, support processes.
• Follows oral and written instructions accurately.
• Effectively manages time and work flow to meet schedules.
• Accurate data entry and multiple communication systems for sales orders, financial changes, and other customer information or data.
• Submit workflow emails related to new contracts or changes.
• Process customer requests for changes, generating reports, and access to mobile applications.

• High School Diploma
• 1 years of customer service experience
• Customer Service Calls
• Verbal and written communication skills
• Basic understanding of the principles and concepts of the key technology, including, applications, ATM technology, ATM systems management/operations, and security.
• Knowledge of personal computers and related software.
• Knowledge of telecommunications and computer systems terminology.
• Knowledge of telephone systems and Voicemail.
• Knowledge of database systems.